Chargebacks can hurt creators financially and damage their relationship with the platform. On KNKY, disputes are taken very seriously – they can result in lost income, a $30 dispute fee, and removal of the offending fan from the platform. Understanding the most common causes of chargebacks is the first step toward preventing them.
1. Unauthorized or Fraudulent Use
A fan (or someone using their card) claims they never authorized the KNKY charge.
Causes: Stolen credit card usage, a partner discovering the charge, or fear of someone seeing the transaction on a statement.
In adult content specifically: Some buyers initiate chargebacks due to fear, shame, or privacy concerns, even if they knowingly made the purchase.
2. “Friendly Fraud” (Buyer’s Remorse)
The subscriber made the purchase but later regrets it and disputes the charge.
Example: Consumes your private content, then falsely claims it was unauthorized or unsatisfactory to get money back.
Reality: Often an attempt to get content for free after viewing it.
3. Dissatisfaction with Content or Service
A fan disputes because they feel the product didn’t match what was promised.
Examples:
Selling a “nude” but delivering a non-nude image
Failing to deliver a paid custom request
Delivering significantly less content than advertised
Impact: Fans may dispute the charge rather than request a direct refund if they feel misled.
4. Recurring Billing Surprise
Subscription auto-renewals can lead to disputes if the fan forgets they subscribed.
Scenario: The fan is charged for the next month without remembering they were subscribed.
📝 KNKY note: All subscriptions auto-renew unless canceled. Lack of awareness often leads to these disputes.
5. Technical or Access Issues
Sometimes, legitimate access issues can spark a dispute.
Examples:
Platform glitches preventing access to paid content
Content not delivered due to technical error
KNKY policy: Refunds are allowed if the platform or creator fails to deliver. However, frustrated fans may go straight to their bank instead of contacting support.
🚨 Why These Disputes Matter
On KNKY, any chargeback attempt is considered a serious violation:
KNKY will immediately and permanently ban a fan who threatens or files a chargeback.
The platform is charged a $30 fee per dispute.
Even unfounded disputes cause headaches, lost income, and wasted time.
📌 Prevention Tips
Set clear and honest descriptions for all content.
Avoid overselling or exaggerating what fans will receive.
Communicate refund policies upfront, especially for custom content.
Remind subscribers about auto-renewals before the next billing date.
Resolve technical issues quickly and encourage fans to contact you or KNKY support instead of their bank.
By being transparent and proactive, you can minimize misunderstandings and protect your revenue.