KNKY provides built-in tools that can help you prevent chargebacks and defend yourself if one occurs. By using these features strategically, you protect both your income and your standing on the platform.
1. Direct Messaging for Communication
KNKY’s messaging system is your recorded, time-stamped communication channel.
Use it for delivering content and handling customer support.
After high-value purchases (like a big PPV unlock or custom order), send a follow-up message:
“Just checking you were able to view the video – let me know you got it okay!”If the fan replies confirming receipt or thanks you, that message becomes proof of delivery in case of a dispute.
Tip: Keep all discussions about paid content inside KNKY’s messaging for a built-in paper trail.
2. Content Access Logs & Receipts
KNKY automatically tracks which content a fan has unlocked or viewed after paying.
If a dispute happens, KNKY can confirm exactly what was accessed and when.
You can request these logs from KNKY support to prove a fan did receive and enjoy the content.
Save and download any receipts, invoices, or confirmation emails for your own records.
Example: If a fan claims “I got nothing,” access logs showing they viewed the video will help you fight the chargeback.
📝Consult with KNKY support team for log reviews or any tech information you might need.
3. Transaction History & Analytics
Your KNKY dashboard keeps a record of every payment, refund, and chargeback.
Check payment details, status, and any reason codes attached to disputes.
If the reason is “fraudulent,” focus your evidence on showing the account activity matches a genuine user.
Look for patterns in dispute cases (e.g., mostly new subscribers, similar payment types) to screen future subscribers more effectively.
4. Profile & Content Settings
Use KNKY’s content controls to limit instant access to high-value material.
Consider keeping your best, newest videos in PPV messages rather than unlocked on your main feed.
For brand-new subscribers, deliver premium content gradually to verify legitimate payments.
Use “Prime” or “Premium” content settings (if available) to stay in control of how your library is accessed.
Goal: Reduce “hit-and-run” fraud where someone subscribes just to grab everything and charge back.
5. Moderation & Reporting Tools
If a fan threatens a chargeback or behaves suspiciously:
Report them using KNKY’s moderation tools.
KNKY does not tolerate chargeback threats and may act before the dispute even reaches your account.
Reporting early creates an official record of the issue.
Contact KNKY support team or success management to assist you with this.
6. Knowledge Base & Support Resources
Stay familiar with KNKY’s official dispute process.
Review help center articles for guidance on refunds, disputes, and evidence submission.
Use the correct support channels for billing or dispute-related communications.
Respond to any chargeback notice within KNKY’s required timeframe, including all relevant evidence (messages, receipts, access logs).
📌 Final Takeaway
By fully using KNKY’s platform features, you:
Build documented proof of content delivery
Limit exposure to high-risk subscribers
Respond to disputes with clear, verified evidence
Show professionalism to both your fans and the platform
Creators who stay organized and use KNKY’s tools effectively are far better equipped to prevent chargebacks – and win when they do happen.