Understanding KNKY’s policies is key to protecting your revenue and responding effectively when disputes arise. The platform has specific rules, penalties, and support processes that work in your favor – as long as you use them correctly.
1. “All Sales Final” – No Routine Refunds
KNKY treats all fan–creator transactions as final and non-refundable by default.
Fans waive their 14-day consumer cancellation right due to instant content delivery.
This policy shields you from casual refund requests – buyers are expected to be sure before purchasing.
However, it also means an unhappy fan has no easy refund route, making your personal customer service essential to avoid chargebacks.
Best practice: Be clear in your listings that purchases are generally non-refundable and always deliver exactly what you promise.
2. Refunds for Legitimate Issues
KNKY allows refunds if a creator fails to deliver as promised.
Examples:
Deleting your account before a subscription ends
Not delivering a significant portion of paid content
Sending content that doesn’t match the description
Refunds in these cases may be taken from your earnings.
Best practice: Honor your commitments, keep content available, and avoid overselling.
3. Chargeback Penalty & Fan Ban
Every chargeback results in:
A $30 fee charged to the platform (to cover payment processor costs)
Immediate and permanent ban of the fan’s KNKY account
While losing the fee hurts, this policy deters repeat abuse and protects other creators.
Pro tip: If a fan threatens a chargeback, calmly remind them:
“KNKY treats chargebacks as a serious violation – your account could be permanently closed. Let’s resolve this together instead.”
4. Fan Agreement Not to Chargeback Unfairly
When joining KNKY, fans agree not to file unjustified chargebacks.
This clause strengthens your case if a dispute arises.
It shows the fan acted against the terms they accepted.
Benefit: KNKY and your evidence together can demonstrate the fan’s violation of their agreement.
5. KNKY Support in Disputes
When a chargeback is filed:
KNKY will notify you and handle the initial bank response.
They may request your input or evidence – respond quickly with proof such as:
Message confirmations
Content access logs
Payment receipts
KNKY can mediate disputes over content and may advise or assist in resolution.
Tip: Involve KNKY early if a fan conversation is turning confrontational.
6. Fraud Prevention Measures
KNKY runs fraud detection checks to stop bad payments before they cause problems.
Suspicious transactions may be refunded immediately by KNKY to avoid later chargebacks.
When this happens, content access is revoked automatically.
Best practice: If you see sudden unexplained refunds, contact KNKY support for clarification.
7. Educational Resources & Creator Community
Here at KNKY, we offer:
Guides on preventing disputes
Best practice recommendations
Pro tip: Engage with other creators to share experiences, spot patterns in bad buyers, and learn dispute-handling strategies.
📌 Final Takeaway
KNKY’s policies work best when you:
Clearly communicate your “no refund” stance
Deliver exactly what you advertise
Keep strong records to back up your case
Respond quickly to KNKY’s requests during disputes
By staying aligned with KNKY’s rules and using their support effectively, you strengthen your defense against chargebacks while building trust with your audience.