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Why is my camera not working for KYC/ID Verification?

Why is my camera not working for KYC/ID Verification?

Support avatar
Written by Support
Updated over 5 months ago

When completing KYC to become a creator, you will need to take a picture of your government-issued ID and a selfie to verify your identity. To do this, you will need to enable camera permissions on your device/browser. Below are links to instructions on how to enable this:

You can start the process on your desktop and change devises my clicking on the 'Switch Device' button on the bottom left just before you start the process.

Top Tip: We strongly recommend completing KYC/ID verification on a mobile device, as pass rates are much higher.

If the above information does not help you, please contact us directly using the chat feature at the bottom right of this page and we'll do everything we can to get you going.

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