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📢 How do I send a Mass Message?

Natalie Williams avatar
Written by Natalie Williams
Updated over a month ago

Reach your audience, entice your fans, stay in touch with many fans at once and share updates about your channel(s) - with the help of Mass Messages! An industry staple, this feature is bread and butter for many (both fans and creators alike).

Here's how it works on KNKY.

Sending a Mass Message

To create a mass message, head over to chat icon -> Settings -> New Mass Message (or simply tap the "get started" button in your chat window)

When creating a mass message, you have the following features at your disposal:

  1. ✉️ Message you want to send: This is a text part of your mass message - anything goes here.

  2. 🔗 Attach: here you can attach the content part of your message - it can be either a Media (photo/video from the Vault), a channel Post (with all its contents) or a Service (the ones you can configure in your service management - more detailed explanation you can look up here)

  3. 👯 Send to (Audience): the receivers of your message. You can choose one, two or more audiences at once. These are:

    1. Followers

    2. Active Subscribers (you can specify the channel(s))

    3. Expired Subscribers

    4. Custom list (a combination of channel/fan type which you can assign a name to)

  4. 🥭Send type: this could be either "directly" (instant send-out) or "scheduled" (choose a future date for the message to got out on)

  5. 🫰View Conditions: free/pay-to-view. This one is simple. 📝Do note that you cannot enter a price to the mass message if its attached content is a post.


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